Privacy Policy

1. Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "rv55", "we", "us", or "our" — the rv55 online gaming platform and its operating entities.
• "Player", "you", or "your" — any individual who visits, registers on, or uses the rv55 platform.
• "Personal Data" — any information that identifies or can reasonably be used to identify a natural person, including name, national identity number (KTP number), email address, device identifiers, and financial account details.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• "KYC" — Know Your Customer verification, the process by which rv55 confirms the identity and eligibility of a Player.
• "Cookies" — small data files placed on your device by our website to enable functionality, analytics, and personalisation.
• "Third Parties" — external entities that may receive limited Personal Data from rv55 solely for defined purposes under contractual safeguards.

2. Personal Data We Collect

rv55 collects the minimum personal data necessary to operate our platform, process transactions, meet legal obligations, and provide a personalised player experience. The categories of data we collect are outlined in the table below.

We do not collect special categories of sensitive personal data (such as health information, racial or ethnic origin, or religious beliefs) unless you voluntarily provide such information in the context of a responsible gaming self-assessment.

3. How We Collect Your Data

3.1 Directly from You

The majority of Personal Data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a promotion. You are under no obligation to provide this information, but without it we cannot operate your account or process financial transactions.

3.2 Automatically via Our Platform

When you interact with rv55 through any browser or device, we automatically collect Technical Data and Usage Data through server logs, cookies, pixel tags, and similar technologies. This information is collected on every page visit regardless of whether you are logged in to your account.

3.3 From Third Parties

We may receive limited Personal Data from our payment processors (such as the Indonesian banks and e-wallet providers you use to deposit or withdraw funds), fraud-prevention partners, and identity-verification service providers. All such third parties are contractually required to handle your data in accordance with applicable data-protection standards.

4. How We Use Your Personal Data

rv55 uses your Personal Data for the following purposes:

• Account administration — creating and managing your player account, including authentication and security.
• Identity verification (KYC) — confirming your eligibility to use our services, including age verification to ensure all players are 21 years of age or older.
• Financial processing — executing deposits and withdrawals in Indonesian Rupiah (IDR) via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other supported methods.
• Customer support — responding to queries, resolving disputes, and providing assistance through our 24/7 Indonesian-speaking support channels.
• Fraud prevention and security — detecting, preventing, and investigating fraudulent activity, multi-accounting, and money laundering.
• Responsible gaming — monitoring gaming behaviour, facilitating deposit limits, session time-outs, and self-exclusion requests in line with our Responsible Gaming commitments.
• Legal and regulatory compliance — meeting our obligations under applicable laws, responding to lawful requests from regulators or law enforcement, and maintaining records as required.
• Platform improvement — analysing aggregated usage patterns to enhance our product, fix bugs, and improve the overall player experience.
• Marketing communications — sending promotional offers, bonus notifications, and platform updates by email or push notification, but only where you have provided consent. You may withdraw consent at any time.

5. Legal Basis for Processing

We process your Personal Data on the following legal bases, depending on the context:

• Contractual necessity — processing required to register your account, process deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation — processing required to comply with KYC obligations, anti-money laundering regulations, fraud prevention requirements, and any lawful order of a regulatory authority.
• Legitimate interests — processing carried out for security monitoring, fraud detection, platform analytics, and business improvement, provided such interests are not overridden by your fundamental data-protection rights.
• Consent — processing for marketing communications and optional personalisation features, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing of Personal Data

6.1 Service Providers

rv55 engages trusted third-party service providers who process Personal Data on our behalf, including payment processors (Indonesian banks and e-wallet operat ors), identity-verification platforms, cloud hosting providers, and customer-support software vendors. All such providers are bound by data-processing agreements that prohibit them from using your Personal Data for any purpose beyond the specific service they deliver to rv55.

6.2 Payment Partners

When you initiate a deposit or withdrawal, we share the minimum financial data necessary with your chosen payment provider — for example, your BCA, BRI, BNI, or Mandiri account details, or your OVO, DANA, or GoPay identifier. These providers operate under their own privacy policies and are independently regulated financial institutions in Indonesia.

6.3 Legal and Regulatory Disclosure

We may disclose Personal Data to law enforcement agencies, regulators, or courts when required to do so by applicable law, a valid court order, or a binding regulatory request. We will notify you of any such disclosure to the extent permitted by law.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of rv55's business, Personal Data held by us may be transferred to the acquiring entity. You will be notified of any such transfer and any material change to the privacy terms that govern your data before it takes effect.

6.5 What We Will Never Do

rv55 will never sell, rent, or license your Personal Data to third-party advertisers, data brokers, or marketing agencies. We do not share your data with any entity for independent commercial gain.

7. Data Retention

We retain your Personal Data only for as long as is necessary to fulfil the purposes set out in this Policy or to satisfy applicable legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data — retained for the duration of your active account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction and financial data — retained for a minimum of 5 years from the date of each transaction to satisfy financial audit and regulatory requirements.
• Customer support communications — retained for 3 years from the date of the interaction for dispute resolution and quality-assurance purposes.
• Technical and usage data — retained for 12 months on an identifiable basis, after which it is aggregated and anonymised for analytics purposes.
• Marketing consent records — retained for the duration of consent plus 3 years following withdrawal of consent as evidence of the consent relationship.

When Personal Data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you. Anonymised data may be retained indefinitely for statistical and product-improvement purposes.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your browser or device when you visit our website. They allow our platform to remember your preferences, maintain your login session, and collect anonymised analytics data about how you navigate the site.

8.2 Types of Cookies We Use

• Strictly necessary cookies — essential for the platform to function, including session authentication, security tokens, and fraud-prevention signals. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings, preferred currency display (IDR), and game history. Disabling these may reduce platform functionality.
• Analytics cookies — collect anonymised data on page views, navigation paths, and feature usage to help us improve the platform. We use server-side analytics tools that do not share raw data with advertising networks.
• Performance cookies — monitor platform loading speed and identify technical errors to ensure a smooth gaming experience across all devices and connection speeds common in Indonesia.

8.3 Managing Cookies

You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in and using the platform. Most modern browsers (Chrome, Firefox, Safari, and others commonly used in Indonesia) allow you to view, manage, and delete cookies via their settings menus.

9. Your Data Protection Rights

As a user of the rv55 platform, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact our support team at [email protected].

• Right of access — you may request a copy of the Personal Data we hold about you, together with information about how it is used and with whom it is shared.
• Right to rectification — if any Personal Data we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure — you may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations that require us to retain certain records.
• Right to restriction — you may request that we restrict our processing of your data in specific circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability — where processing is based on your consent or a contract, you may request that we provide your data in a structured, machine-readable format.
• Right to object — you may object to processing based on our legitimate interests at any time. We will cease such processing unless we can demonstrate compelling grounds that override your interests.
• Right to withdraw consent — where processing is based on consent (e.g., marketing emails), you may withdraw that consent at any time by contacting support or using the unsubscribe link in any marketing email.

We will respond to all valid data-rights requests within 30 calendar days. Where a request is particularly complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

10. Security Measures

rv55 employs a comprehensive, layered security framework to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. Our technical and organisational security measures include:

• 256-bit SSL/TLS encryption across all data transmitted between your device and our servers.
• At-rest encryption for all Personal Data and financial records stored in our data centers.
• Two-factor authentication (2FA) available for all player accounts, strongly recommended for accounts holding significant IDR balances.
• Role-based access controls ensuring that only authorised rv55 personnel can access Personal Data, and only to the extent required for their role.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• 24/7 intrusion detection and anomaly monitoring systems that automatically flag suspicious account or network activity.
• Incident response plan — in the event of a data breach that poses a risk to your rights, we will notify affected players without undue delay and take all reasonable steps to contain and remediate the incident.

While we take every reasonable precaution to protect your data, no internet transmission or electronic storage system is completely infallible. You also share responsibility for keeping your account credentials confidential and reporting any suspicious activity to our support team immediately.

11. Minors and Age Verification

The rv55 platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect Personal Data from anyone under the age of 21. Age verification is a mandatory step in our KYC process; all players must submit a valid Indonesian KTP confirming they meet this requirement before their account becomes fully operational.

If we discover or have reasonable grounds to believe that an account is held by a person under 21, we will immediately suspend the account, void all bets placed, and delete or securely quarantine the associated Personal Data. Any funds held will be dealt with in accordance with our Terms & Conditions and applicable legal requirements.

12. Amendments to This Privacy Policy

rv55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to the email address registered on your account at least 14 days before the changes take effect, where the changes materially affect your rights.
• Display a prominent notice on the rv55 platform homepage for a minimum of 14 days following publication of the updated Policy.

Your continued use of rv55 services after the effective date of any revision constitutes your acceptance of the updated Policy. We encourage you to review this page periodically so that you remain informed about how we protect your data.

13. Contact and Data Enquiries

If you have questions, concerns, or requests relating to this Privacy Policy or the way rv55 handles your Personal Data, please reach out to our dedicated privacy support team:

• Email: [email protected]
• Live Chat: Available 24/7 through your rv55 account dashboard — our Indonesian-speaking agents are always on hand.
• Response time: We aim to acknowledge all privacy-related enquiries within 2 business days (WIB) and resolve substantive requests within 30 calendar days.

For general questions about your account, bonuses, or platform features, please visit our FAQ page for quick answers to the most common enquiries.